Argos

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Greg's complaint against Argos

Greg Rybicki

05/12/2019

They have ruined my little nephews Christmas.

Complaint against Argos

I’ve made order during Black Friday for PS4 Pro Bundle as a present for may nephew. After it hasn’t arrived I’ve contacted Argos support team and after spending almost an hour on the chat while I was redirected 5 times between different departments I was told that their system didn’t record this order and it will be cancelled and my money will be refunded in 5 to 10 days. They were quick to take money out of my account and now I have to wait for up to 2 weeks? Is this a joke? This is unacceptable this close to Christmas. Also all the deals are off now so I also have no chance to but this same bundle in reasonable price which leave little boy without his Christmas present. And what I’m most disgusted with is how Argos advisors handled this situation. I didn’t even get an apology just statement they’re aware its frustrating and trying to minimise such situations. This is not how you deal with customers for whom you just ruined Christmas. Shame on them and I don’t think I will be going back for more of your poor customer service.

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