Argos

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Glenn's complaint against Argos

Glenn Thatcher

07/12/2019

Washing machine breakdown

Complaint against Argos

I bought a washing machine and one week out warranty it broke down suspect bearing collapse phoned Argos to get it sorted because out of warranty have to pay I was told I informed them covered by sales of goods act and asked speak to manager after going through it with him he said phone number for engineer to do report and they will look at it free of charge I checked this with him 3 times and he confirmed free of charge so when I phoned to book engineer I was told have pay said I was told I wouldn't so they told me Argos have to tell them to book it free so phoned Argos again and was told had to pay informed them I spoke to manager she said will email him when got phone call later that evening I spoke to manager and he said that other manager emailed them and said he never said it free I informed manager to check recording of my call with other manager as that will prove he said it free . manager said arrange with service department for engineer to come out well when come out he said bearing and spider housing broke and made report when I phoned Argos they looked into it and they said engineer report said it been fixed after arguing with them for half hour they said it will go to head office to be looked into and hear next week not holding my breath this been going on over two weeks now and still no washing machine Argos are incompetent useless and liers won't ever buy from them again

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