Russell Hobbs

2.00 stars

6 Reviews

GBP silhouette


Michael's complaint against Russell Hobbs

Michael Spence


Exploding iron, scarred hand

Complaint against Russell Hobbs

The iron exploded in my hand burning it. Russell Hobbs have been slow in responding to any queries and this has been ongoing for nearly 4 months. They knew of this defective product for over 18 months and never recalled.

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Russell Hobbs failed to resolve this complaint

  • Comments (5)

Russell Hobbs | | VERIFIED

Reported as Spam

Russell Hobbs | | VERIFIED

Hi Mr. Spence, Many apologies for your experience. Please be assured that this absolutely was not our intention and we work very hard as a brand to ensure that we bring products to market that are fit for purpose. Can you please contact our customer service team on (Freephone) 0333 103 9663 or 0800 307 7616 and we will process your complaint. Thanks, The Russell Hobbs team

Michael Spence | | VERIFIED

I have attempted to contact Russell Hobbs from last November. I finally got a response yesterday offering a £150 voucher. To me, for permanent scarring and Russell Hobbs knowing this issue for 18 months prior this is completely unacceptable offer.

Russell Hobbs | | VERIFIED

Good afternoon Mr. Spence, Many thanks for your response; please be assured that we are working hard to resolve any claims by our customers for injury that may have arisen, including yours, on a fair and reasonable basis and based upon evidence and information provided. We hope that we can find a suitable resolution for you via our customer services team, and do hope you appreciate the reasons why we are unable to further discuss your case on an open forum such as this. Many thanks

Michael Spence | | VERIFIED

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