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Tom's complaint against Land of Beds
Left sleeping on the floor for 3 weeks
Complaint against Land of Beds
I have bought a bed and mattress from this company and this took almost 2 months to come through. The order was wrong and had to go back, multiple times due to incorrect delivery and left me sleeping on the floor for more than 3 weeks. The customer service was shockingly bad and nobody was managing my problem without me calling everyday to chase, I was promised call backs that never happened and frequently the orders did not come on the days stated and no delivery details were provided other than the day. In total I have made more than 20 phone calls to try and sort this out, I have had to talk to two manufacturers, 3 delivery companies and Land of Beds to get this sorted. This order has cost me over £270 more in lost work hours trying to be about for deliveries that didn’t happen and worst of all this caused my disabled son to be unable to leave the house in his power chair during the 3 weeks + that the incorrect bed parts have been sat in my hallway (the only safe place to put it) I have not been compensated for my incurred costs.
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