3 Reviews

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James's complaint against Adonit

James Scott


Customer service

Complaint against Adonit

I had ordered a set of replacement tips for my adonit pen. After the delivery date came and past my tips were nowhere to be seen. After talking to the most incompetent customer service called Rollins Wang. He doesn’t seem to have a clue what he is doing and takes 24 hours on a good day to respond and sometimes 48. He told me there was a problem with my address even though I had no problem at the checkout and never got an email to say there was a problem. Only I hadn’t emailed I would never have revived my order. I had ordered this over a month ago and yet still haven’t revived the product. I would highly suggest you do not use this company they are rude incompetent and have no respect for customer service. It has truly been the worst interaction with a customer service representative I’ve ever had.

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