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Felix's complaint against ScS

Felix Queen


Sofa to replace sagging Sofa Broken

Complaint against ScS

I took delivery of an Italia Leather Sofa from ScS in July 2013. Within a couple of months it was sagging. Made a complaint to company and was offered to choose a new sofa to the sane price which I did and that was the now broken Laz-y-Boy Sofa.. They have sent out 2 engineers to repair and the first repair has made it worse and the second we refusedto let him touch it. He said it needed a new mechanism and would tell the head office so they could order it. Now this happened in August and everytime the head office calls us we are told the part is either in the factory or we will get someone out to have a look at it. Now I have ipld them no repairs I want it taken away and a refund given.

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