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alice's complaint against Pull & Bear
got a faulty item, can't get an exchange or refund
Complaint against Pull \u0026 Bear
They have the WORST costumer service I've ever dealt with. Ordered online a pair of jeans, they arrived with a tear next to a belt loop. That's ok, these things happen, I contacted them and they decided to blame me saying I broke them pulling them on!!! I didn't and all of this is ridiculous. Last email they even said I should have contacted the very same day of delivery if I received a faulty item, completely ignoring the UK law on the matter. After years purchasing in store I'm a very unhappy and disappointed costumer. Do not buy here, if the item happens to be faulty they'll blame you!!!!!!
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