Pull & Bear

1.00 stars

31 Reviews

GBP silhouette


Kate's complaint against Pull & Bear

Kate Moore


Poor quality goods, poor customer service

Complaint against Pull \u0026 Bear

I bought a backpack from the Westfield White City store a few months ago, and have used it infrequently since then. The main zip of the backpack has broken and seperated, despite having used the bag with care. I took the bag back to the store to have it replaced, and after waiting quite a long time to be served, was told rudely by the weekend supervisor that I would only receive store credit for £3.99, as the item was on sale and I don't have the reciept - however to date, the item is still listed on the Pull + Bear website at the full original price I paid. When I asked for an email or contact number to speak to customer services, he refused to give me the information, and told me to look it up myself online. This isn't the first time I have had a problem with the quality of a Pull + Bear product, I was very disappointed.

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