Pull & Bear

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30 Reviews

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Sarah's complaint against Pull & Bear

Sarah Geraghty

12/08/2017

Returns policy in your Trafford centre store

Complaint against Pull \u0026 Bear

Hi I would like to make a complaint form my recent experience in your Trafford centre store on 12 August 2017 at approx 17.30. My sister had bought me a pair of jeans for my birthday in July and unfortunately I haven't been able to get into the store, the jeans are to big for me and wanted to exchange for a smaller size. My sister has also lost the receipt when I got to the till I was told that they wouldn't even exchange them for the correct size because I had no proof of purchase. There is nothing on your website that explains any of your in store policy. The item I was returning was clearly unworn had all the labels on. And still they wouldn't even do an exchange. Any other retailer would or could of done an exchange. I wasn't asking for a refund just an exchange for smaller size. I was fuming! To say the least, as I work in retail myself and I give exceptional customer service to all my customers. Going above and beyond to help people. Your customer service fails on every level! No one could be bothered to help. I was clearly annoyed by this yet no one had the decency to resolve the problem. I know for a fact that you have the authority to exchange the Jeans for me even if it was a good will gesture. If they could of been bothered to ask for a manager to do it for them. Now I am left with a unwanted birthday present that I can't wear because they are a size to big. I had made the trip especially to exchange these jeans. It was a total waste of a journey and the outcome form your store was appalling. I can not believe the lack of standards some retailers seem to get away with these days. I will not be shopping here again. I look forward to hear your response on this matter

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