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helen's complaint against Pull & Bear
The courier makes a mistake and the customer has to pay!
Complaint against Pull \u0026 Bear
After being a customer of Pull and Bear for many years I decided to return an item I had purchesed online.After contacting them I followed all their instuctions and waited for the courier to turn up .Two days later still waiting I found out that the courier had come but had gone to the warehouse instead of the office which is where everything is received and picked up. I called the courier which always drops off Pull and Bear deliveries and they erroneously confirmed they had an order to pick up the parcel which they came and did.A day later I get a large bill for couriering charges. I send an email to Pull and Bear explaining the problem.After speaking to them on the phone they basically say it was my problem beause different couriers deliver and pick up.I pointed out that the courier had not gone to the correct place causing all this confusion.I was told that they only had my word for this as the correct address was on the parcel. I find this a pretty unprofessional approach towards someone who has been a customer for years. So if you think you may need to return any items think twice about buying them online!
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