UK Mail

1.00 stars

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Steve's complaint against UK Mail

Steve Holden

18/05/2015

Can't manage to deliver to the correct address, and refuse to deal with the issue.

Complaint against UK Mail

UK Mail say they have delivered to me, but have given 3 different versions of events. I think they have either lost the item, or more likely someone has stolen it (it was a very expensive handbag for my wife's birthday). The seller has been great though and sent another out by Parcel Force which came today, so at least I have a present for the wife. UK Mail's customer service has been unhelpful and ineffectual throughout the whole process and refused to give me a copy of the signed mandate, either in hard copy or email. The seller is now having to pursue them for a refund.

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