UK Mail

1.00 stars

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Dianne's complaint against UK Mail

Dianne Delahunty

06/05/2015

Ignored contact & delivered item despite collect from depot instruction. Wont accept responsibility

Complaint against UK Mail

I got notification that an item was being shipped to a recently old address. I tried to contact UkMail through website but they repeatedly closed the case without replying. Eventually I changed to "collect from depot" instead to avoid delivery to incorrect address but UKMail delivered it anyway! I've tried to get a resolution from them but they just keep repeating that the sender must contact recipients and arrange return which isn't possible as sender doesn't know recipients. I feel that regardless of the address they shouldn't have delivered it at all as instruction was for me to collect and they need to accept responsibility. They refuse to send me delivery confirmation and won't let me talk to supervisor

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