EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers
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S's complaint against B&Q
Don't order online!
Complaint against B\u0026Q
To cancel an online order, you have to ring them because there is no facility online to do so. That means, in my case, waiting half an hour without reply, whilst having to endure the same young man singing the same dirge over and over, and giving up. I tried again another day, by which time the product had been dispatched. Fortunately for me, it wasn't so far along in the process that it couldn't be cancelled. But it took me a huge amount of time and energy. Before that, the web site was not allowing online purchases for some time. In addition, you can't pay by card over the phone because calls are recorded. So all in all, B&Q will be a last resort for me in future. All very difficult when you have to be abroad and are trying to get work done on your property.
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