B&Q

1.00 stars

34 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Tim's complaint against B&Q

Tim Peppiatt

24/11/2016

Severely Damaged Goods

Complaint against B\u0026Q

Having ordered an expensive product on line it arrived in a disgusting state. Packaging was ripped, on inspection the product broken and fluid drained over everything, Despite hanging on the phone for over 20 minutes, contacting them through the proper channels on their website I haven't even had a response in 5 days. This is everything that is wrong with online shopping, fine taking your money but abysmal aftercare if something goes wrong. We're all busy people nowadays we can't go on hearing the words 'we are experiencing a volume of calls but you're call is important to us, only to get no response. I'd have more chance of cracking code at Bletchley Park that getting a response from these numpties.

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