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Cheryl's complaint against GoGroopie

Cheryl Owen


Voucher scammers

Complaint against GoGroopie

Booked a holiday , through go groopie , paid . when received vouchers and tried to book the holiday with Crystal holidays the arrival times were not suitable for us arriving at the airport at 23:20 in an unknown city , so I had no option but to cancel which we were entitled to do within our 14 day cooling off period . Have contacted , phoned the company unable to get through after holding for over 30 minutes each time , no response to emails requesting cancellation . I am about to take out a small claims at the county court as it seems this will be the only way of making contact . In the meantime the company have £400 of my holiday money and are impossible to get hold of

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