JustFab

1.00 stars

28 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Joanna's complaint against JustFab

Joanna Bell

18/03/2015

[RESOLVED] - Anything but JustFab!

Complaint against JustFab

Advertise two pairs of shoes for £35 say nothing about having to become ammber and automatically opt u into paying £35 per month!!?! Then you have to call a premium rate number, are left on hold and spoken to appallingly when you do get to speak to someone. I just hope I get myoney refunded as I have since read online many haven't!

  • supporters 0

JustFab resolved this complaint

  • Comments (7)

Chandni Bhatt | | VERIFIED

“Dear Member thank you for your review. We’re very sorry to hear about your experience with us and we’ll be happy to assist. Please contact us on 0844 770 23 23, our Member Services team is available from 8am to 8pm, Monday to Friday. Alternatively you can contact us via our contact form http://www.justfab.co.uk/contact . Best, JustFab.

Chandni Bhatt | | VERIFIED

“Dear Member thank you for your review. We’re very sorry to hear about your experience with us and we’ll be happy to assist. Please contact us on 0844 770 23 23, our Member Services team is available from 8am to 8pm, Monday to Friday. Alternatively you can contact us via our contact form http://www.justfab.co.uk/contact . Best, JustFab.

Joanna Bell | | VERIFIED

I did contact your exp

Chandni Bhatt | | VERIFIED

Hello Joanna, were you able to have your query resolved? Thanks!

Joanna Bell | | VERIFIED

Not yet. Waiting for shoes to be delivered and until the 7the April when I will see if any further money has been deducted. When both these things have happened I will consider it closed. Thank you so much for your help though! It certainly speeded up their responses in dealing with me.

Chandni Bhatt | | VERIFIED

Joanna, we can look into your account and confirm the account is completely closed. We will be happy to track your item, please provide us with the order ID. - Thank you!

Joanna Bell | | VERIFIED

Shoes finally relieved... Hopefully no further charges to appear. Thank you!
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