JustFab

1.00 stars

28 Reviews

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SAVE ON YOUR INSURANCE

katie's complaint against JustFab

katie Stapleton

17/03/2015

[LAPSED] Happy to take money from your card without your approval!

Complaint against JustFab

I cancelled my account due to shockingly bad customer service and the terrible quality of their products then a month later they took 35 pound from my bank without my permission. I was promised a refund a week ago and told I would receive an email to confirm this. No refund and no confirmation email received and whenever I contact them they tell me they will send it again with no results yet I am still receiving their marketing emails so I know that I can receive emails from them. Don't buy from this company they don't care about customer service and every item I have purchased has been terrible quality!

  • supporters 0

Lapsed. katie has not responded in 90 days

  • Comments (5)

Chandni Bhatt | | VERIFIED

Hello Katie, I can confirm that we had reached out to you yesterday and emailed you at 16.56pm. You had been refunded when you originally called us before you put this review on this website. We hope that this now reflects your bank account.

Chandni Bhatt | | VERIFIED

“Dear Member thank you for your review. We’re very sorry to hear about your experience with us and we’ll be happy to assist. Please contact us on 0844 770 23 23, our Member Services team is available from 8am to 8pm, Monday to Friday. Alternatively you can contact us via our contact form http://www.justfab.co.uk/contact . Best, JustFab.

Chandni Bhatt | | VERIFIED

“Dear Member thank you for your review. We’re very sorry to hear about your experience with us and we’ll be happy to assist. Please contact us on 0844 770 23 23, our Member Services team is available from 8am to 8pm, Monday to Friday. Alternatively you can contact us via our contact form http://www.justfab.co.uk/contact . Best, JustFab.

katie Stapleton | | VERIFIED

Please! I have called several times the customer service is appealing your staff are rude and I just get the same quote from the same script each time, I member of management should address these issues rather than using the same line to get rid of customers!

Chandni Bhatt | | VERIFIED

Hello, please provide your member ID and we'll look into this, thank you.
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