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Lauren's complaint against JustFab

Lauren Bevan
16/03/2015
[RESOLVED] - Justfab, great idea shame about the small print and no one answers the phone
Complaint against
JustFab
I am very disappointed with the service received. I have tried to ring too many times to count, emailed and told I could write to cancel my subscription. I would recommend making it easier to cancel, have a link on your website to be able to cancel online, there is no reason for not having this unless you want to cause bad feeling for people who are struggling to cancel their account, hoping they will forget to cancel and you receive their money each month. I am very grateful that I had mine set up via paypal who canceled the repeating payment with only one click of a link. I also emailed them and they responded very quickly.
- supporters 0
JustFab resolved this complaint
- Comments (9)
Chandni Bhatt | | VERIFIED
Chandni Bhatt | | VERIFIED
Lauren Bevan | | VERIFIED
Chandni Bhatt | | VERIFIED
Chandni Bhatt | | VERIFIED
Lauren Bevan | | VERIFIED
Lauren Bevan | | VERIFIED
Chandni Bhatt | | VERIFIED
Lauren Bevan | | VERIFIED