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JustFab

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Lauren's complaint against JustFab

Lauren Bevan

16/03/2015

[RESOLVED] - Justfab, great idea shame about the small print and no one answers the phone

Complaint against JustFab

I am very disappointed with the service received. I have tried to ring too many times to count, emailed and told I could write to cancel my subscription. I would recommend making it easier to cancel, have a link on your website to be able to cancel online, there is no reason for not having this unless you want to cause bad feeling for people who are struggling to cancel their account, hoping they will forget to cancel and you receive their money each month. I am very grateful that I had mine set up via paypal who canceled the repeating payment with only one click of a link. I also emailed them and they responded very quickly.

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JustFab resolved this complaint

  • Comments (9)

Chandni Bhatt | | VERIFIED

Hello Lauren, thank you for your review. We can confirm that you were contacted via email yesterday at 16.58pm asking for a few details so we can locate your JustFab UK account. Please respond so we can assist you further, best JustFab UK.

Chandni Bhatt | | VERIFIED

Hello Lauren, thank you for your review. We can confirm that you were contacted via email yesterday at 16.58pm asking for a few details so we can locate your JustFab UK account. Please respond so we can assist you further, best JustFab UK.

Lauren Bevan | | VERIFIED

59108271 Somebody needs to answer the phone when people ring. It would be good for emails keeping the customer up to date with returns.

Chandni Bhatt | | VERIFIED

Hello Lauren, thank you for your review. We can confirm that you were contacted via email yesterday at 16.58pm asking for a few details so we can locate your JustFab UK account. Please respond so we can assist you further, best JustFab UK. - See more at: https://www.aspokesmansaid.com/complaint/55071f975f65d60fd48b0fe5#sthash.GlIPiK2f.dpuf

Chandni Bhatt | | VERIFIED

Hello, we ask that you kindly provide your Member ID so that we can assist you further. We're very sorry to hear about your experience with Fabletics and confirm that our VIP membership is very transparent throughout the entire checkout process as well as the emails we send. Looking forward to hearing from you. Best, Fabletics.

Lauren Bevan | | VERIFIED

User Responded via private message

Lauren Bevan | | VERIFIED

User Responded via private message

Chandni Bhatt | | VERIFIED

Hello Lauren, thank you. We've received your email with all your confirmation details of security and we can confirm we've now cancelled the account. Please look out for a confirmation email to state that the account is no longer VIP. Best, Fabletics.

Lauren Bevan | | VERIFIED

Thank you for canceling the account. I hope you look into making it easier for your customers to cancel. The idea of the £35 per item is good, the products are lovely. I know you have the monthly opt out option, but it has been a hassle trying to close my account. If there was an online option to cancel the account I am sure the feedback you receive would be better.
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