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fiona's complaint against JustFab

fiona lamont


[RESOLVED] - justfab won't let you cancel your account.

Complaint against JustFab

I have tried to cancel my account on numerous occasions as I find their products to be poor quality. I have tried by phone, being on hold for ages. When I finally spoke to someone they were pushy and tried to persuade me not to cancel. Eventually I was told my account would be cancelled but they still try to take money from my account every month. Now they say they have no record of my call. I have tried by email but they say I need to phone them to cancel. I have asked for help via their twitter page and am being ignored.

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JustFab resolved this complaint

  • Comments (6)

Chandni Bhatt | | VERIFIED

Hello Fiona, we can see several email interactions but for security purposes we do need you to call us on 0844 770 23 23 to cancel the account. We're available 8am to 8pm, M-F. We do not handle account cancellations online/email. We can confirm you've skipped for April so have not been charged £35.00 this month. A credit remains on your account from February to use at a later date. Best, JustFab.

fiona lamont | | VERIFIED

Absolutely ridiculous. I have already phoned and was told my account would be closed. This was not done therefore I am still having to skip months. I am aware I have credit, I will not be using it as I don't want your products. I want out of this con. I take it if I phone you will be covering my phone bill? In 2015 to not be able to close an account online is ridiculous.

Chandni Bhatt | | VERIFIED

We're sorry Fiona but for security purposes we do require you to call in, we do not have record of you contacting us previously. We will be happy to cancel the account if you're able to call in; otherwise we can call you, please confirm your contact number. Thank you!

fiona lamont | | VERIFIED

User Responded via private message

Chandni Bhatt | | VERIFIED

Thank you for providing your number; we will be in touch today.

fiona lamont | | VERIFIED

Phoebe phoned and my account has been cancelled. I have received an email to confirm.
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