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Donna's complaint against JustFab

Donna Elliott
16/03/2015
Over one month and no refund in sight!
Complaint against
JustFab
I ordered two bags from JustFab UK and returned one on 5th February 2015 that was collected by a courier from Hermes, to date my refund has not been issued and Just Fab claim that my return is still pending. Its been over a month, a snail would have arrived quicker. I then received a generic email response which thanked me for being a VIP member which I no longer am and gave no indication of when my refund would be made. The company is a disgrace, on top of that the bag I kept was faulty but I only discovered after using it. I wouldn't buy toilet paper from them!
- supporters 0
JustFab failed to resolve this complaint
- Comments (7)
Donna Elliott | | VERIFIED
Donna Elliott | | VERIFIED
Chandni Bhatt | | VERIFIED
Chandni Bhatt | | VERIFIED
Donna Elliott | | VERIFIED
Chandni Bhatt | | VERIFIED
Donna Elliott | | VERIFIED