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rachel's complaint against Fabletics

rachel lasebikan


£88 direct debited by signing me up as a VIP customer

Complaint against Fabletics

I feed duped by Fabletics as it took me 2 rounds of missing the "skip" months to realise that they had been debiting £88 from my account. These payments come up as "2 credits" so you don't realise what this actully is iuntil it's too late. Now I have to make sure I remember to log in and skip between the 1st & 5th each month if I do not want them to debit yet another £44 from my account. BUT...I cannot close the account either because they have my £88. To add insult to injury they have a Black Friday offer on which their VIP members canot spend their credit on. Unbelievable! I can't believe that I have to pay full price for the same items as others who haven't signed up as VIP, if I want to use my money that they are holding in their account, otherwise I should pay extra to purchase the discounted price and not use my "credit". So wrong on so many levels. This I feel is very sneeky and unfair trading practice.

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