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Kelly's complaint against Fabletics
Automatically sign up to monthly payment plan without telling you
Complaint against Fabletics
Following the ad campaign i ordered from Fabletics then noticed on the 6th May 2015 i was charged £44. After some further investigation it seems when you purchase something they automatically sign you up to a VIP membership service without telling you what this involves and that it incurs a £44 monthly cost. The only way you can cancel said membership is by calling 0843 504 1414 which doesn't connect half the time. When you finally get through the rude customer service disconnect you call and if you're lucky enough to get through to someone and cancel the membership they refuse to give you a refund. Yet my friend who experienced the same managed to get a refund.
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