Fabletics

1.00 stars

45 Reviews

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Karlotta's complaint against Fabletics

Karlotta Halldorsdottir

10/04/2015

[LAPSED] Charged £44 for a membership I didn't sign up for or wanted. Now I want my money back, please!

Complaint against Fabletics

I bought a discounted outfit from them and was unknowingly signed up for a VIP membership, they apparantly tell you that afterwards in the email with your order details. Still I didn't know that I had signed up for the membership in the email they just talk about what you get from being a member. Then all of a sudden yesterday they charge me £44 and I had no idea why. I tried to email them and get some answers but the reply was very vague and they constantly tell you to call the customer service. I even returned the top I bought but haven't got any confirmation about that or nothing. Now I just want the £44 back!

  • supporters 0

Lapsed. Karlotta has not responded in 90 days

  • Comments (4)

Chandni Bhatt | | VERIFIED

Hello, for security purposes we do ask that you call us so we can access your account and assist you swiftly. We'll be happy to look into the return of your purchase as well. Thank you.

Chandni Bhatt | | VERIFIED

Hello, for security purposes we do ask that you call us so we can access your account and assist you swiftly. We'll be happy to look into the return of your purchase as well. Thank you.

Chandni Bhatt | | VERIFIED

Hello, for security purposes we do ask that you call us so we can access your account and assist you swiftly. We'll be happy to look into the return of your purchase as well. Thank you.

Chandni Bhatt | | VERIFIED

As you have opted into the VIP membership we are not obliged to refund the credit nor the bank charges. Please review our FAQs on how to avoid the monthly credit as well as the regular checkout available. http://www.fabletics.co.uk/help
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