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Fiona's complaint against Fabletics
Refuse to refund my OWN money
Complaint against Fabletics
As with everyone when buying from fabletics to get a cheaper price from their extortionate non members prices your talked into joining the VIP members scheme. What they never make clear are the terms and conditions to this scheme! After just receiving an email about them withdrawing £44 from my account as my monthly membership credit and I didn’t make a purchase! How does that make sense that is essentially forcing people to give this company business or else they will still take money from you! A con. I phoned customer service to have my account cancelled, the girl was happy to cancel my account after the usual jargon about discounts to try keep me, but at no point mentioned that I would be losing my £44 if I continued the cancellation until I asked for a refund of the money. This is when I was informed that my OWN money will not be refunded! An absolute joke. I would very grudgingly buy something as to not lose my money but also would like it back to spend on something I actually want. So angry. Don’t fall for this company’s tricks!!
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