Prestige Flowers

DO NOT USE !! EXTREMELY POOR SERVICE Wished I had read the reviews on Trustpilot before I ordered. Ordered flowers and chocs for Valentines day. THEY STILL HAVE NOT ARRIVED. When I check the Royal Mail Tracking it says that they are located at the DORSET MAIL DEPOT ?????? I wanted delivery to ESSEX !!!! WHY are they coming from Dorset ????? FFS. I have emailed them 5 times now and received 4 emails back from 2 different people asking the same damn questions. I have requested a full refund ....lets see what happens. Extremely disappointed and my fiance is livid and upset .... thinking I had forgotten her. I have to wait till she gets home and show her the order, confirmation and today's emails to convince her I never forgot her. I ORDERED THIS LAST SATURDAY SO WHERE IS THE PROBLEM ? After reading the other poor reviews on here and if I do not receive a full refund quickly, I will be going to trading standards and the ombudsman. A company with this poor record should not be able to trade. AND PRESTIGE, before you reply with "please email your concern to us", I have done this ....... JUST REFUND MY MONEY.