Harveys Furniture

1.00 stars

130 Reviews

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SAVE ON YOUR INSURANCE

Pauline's complaint against Harveys Furniture

Pauline Lawson

16/07/2018

Avoid Harvey's at all cost

Complaint against Harveys Furniture

Well what can I say abt Harvey's furniture store, well nothing good I'm afraid, will never use them ever again and would not recommend to anyone, paid for a settee & 1 chair, was damaged on delivery, 19th June 2018, settee being 2 different shades of grey, one seat of the settee, fits on to a bracket, which the driver did, it did not line up with the rest of the settee, the electric recliner mechanism, squealed, rang them to come and take it away, we had waited 14 weeks for this furniture, they did say cone and choise another suite, but after waiting 14 weeks, and for it to come damaged, obviously no quality control looked at this suite, i just wanted my money back they, gave us a date to collect 12th July, and come in next day and will put money back on my debit card, visited the store, sorry can't do refund until it is cleared in the warehouse, this was a Friday, rang customer service that afternoon, we will ring you Monday the 16th July, abd do refund onto your card, i never got a call, i rang them, they saud do you know the refund procedure, WHAT, we will send you a cheque, but I didn't pay by cheque, that's how we do it, well not with me you don't, a cheque will take days to clear, I did not make you wait for payment when I ordered the suite, several phone calls later, my money will go back on my card, but the way they have done it it will still be 3 days for the money to be accessible in my account, I'm know left with no suite, waiting for refund to buy another suite, please be very careful, yes staff are very nice when choosing furniture, but the quality is terrible, suites are coming from China and not being checked before delivery, even the driver that came to pick the suite up, said they are picking returned suites up as fast as they are delivering them, beware

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