Harveys Furniture

I bought 2 corner sofas from Harvey 3 years ago.. the colour now is fading and its very bad! I have bought from different places sofas cheaper then Harveys but i have never experienced this issue!!! Whence i bought the sofas harveys recommended an insurance company which will cover me if anything happened.. i have called harveys many time and the insurance as well but no one is willing to cooperate!!! They advised me to pay £45 for a report to find out more information, after paying and waiting almost one month for the report. Harveys and the insurance said they cant go any further with this matter as its no one fault!!!! I am very pissed off and that really has took most of my time as every time i call Harveys it takes up to one houre or more to answer their phone!!! I bet everyone one is complaining! Be aware of them!!!