Harveys Furniture

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162 Reviews

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Andy's complaint against Harveys Furniture

Andy Denholm

22/11/2018

Do not buy from Harvey's

Complaint against Harveys Furniture

https://www.facebook.com/harveysfurniture/ don't buy from harveys they have ruined my family's Christmas. On 19th August I ordered table and chairs from Harvey's at Darlington. Told 11 weeks wait, fine they will be delivered on agreed date of the 5th Nov, I take a day off. The delivery crew arrive to assemble 4 chairs and table, I am asked if I have a Stanley knife, strange I thought but I give the mate it, I leave them to it, I then hear a curse! The driver had slashed his finger and was bleeding over my newly laid tiles and boxes, I administer first aid said he needs to go to hospital, I offer to take the driver there as he us in shock, no his mate phones his boss to be told he has to drive them both there on truck, they double check truck and then notify me the legs are mot on truck but a crew will bring them out today and assemble the table and chairs, I clean up all the blood off tiles, walls, boxes and outside on path. No I won't post photos folks poor fella cut finger badly, on the boxes it states do not use a blade. Well no crew arrive. I call customer services on the 8th Nov after what 30 minutes I am told 1 week to 4 weeks. I called yesterday after 20 minute wasted call I told the store will call you today or tommorow. Guess what...no call, I called the store and I was told a delivery is 27 Dec ...oh great Christmas Dinner off a tray eh as my table has gone prior to the 5th Nov. The male member of staff said that's probably why the female assistant manager did not call you. Never in my life have I experienced such poor customer service, no care, no feedback to customer. But they send plenty emails saying how was your experience with Harvey's.. I can't post my true feelings, my wife set her heart on this table, even bought a side board to match it so we can't say take your packed "bloody boxes" away. Male staff member said they having major problems, oh yes you can tell me they are. Harvey's come highly recommended, I asked the male staff member how are Harvey's going to sort this poor customer experience...he never had an answer. So folks a bit of advice don't buy from Harvey's...even Santa will beat Harvey's to my house.

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