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Gareth's complaint against Harveys Furniture
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Complaint against Harveys Furniture
Purchased a settee just over 2 years ago .....the seating as collapsed on the one side, so wrote to Harveys via email to complain But was told that because it was more than a year since purchase I was required to engage an upholsterer to write a report stating their findings and to send the report to harveys so that they could continue their investigation of my complaint.I have tried to find an upholsterer in my area to call and look at the settee but all have said that they were unable to do so....Have offered to take photo's showing the settee and send them via email as proof of my claim but Harveys insist on having an upholsterer's report.
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