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Tina's complaint against Harveys Furniture
Sofa not fit for purpose
Complaint against Harveys Furniture
We ordered a corner sofa, in the showroom we were shown a high quality grass of foam, what we got was not the same, within 4 months we could feel the frame underneath us, after many complaints and fixes for each individual panel they offered me a like for like sofa, I agreed and they also stated that they had a manufacturing issue with the foam. They called to say it was discontinued, visited Harvey’s for a reselection, my sofa was there under a new name however, I could no longer have it in the fabric I previously ordered, now it would no longer match my footstool blanket box. They have put a booster panel in one part of my sofa and replaced like for like foam in all other 3 panels. Basically it’s like having different sized wheels on a car, it’s up hill and down dale. When I requested they put blue (high grade) foam in the sofa they said no, I requested that they put a booster in the other 3 panels like they have one panel, they said no??? Terrible, terrible company!!!!
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