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Nicola's complaint against Hoover
Complaint against Hoover
Hi I would like to make a complaint about a dryer I bought and your staff thinking it’s acceptable for me to have to pay for an engineer after a brand new dryer I bought has broken twice within just over 12 months. I bought the dryer on 30th March 2018 which was delivered 3rd April 2018 for nearly £300 and by October it had broke so someone came out and fixed it and just over 6 months later it’s now broken again and your company think it’s acceptable for this to happen. Twice within just over 6 months of each other it has broke and it’s just wrong for a product of this price to do that. Now I’m being made to pay a fee to get someone out AGAIN and then in another few months it will break again. To me this just looks like a money making scam on your company’s behalf to make more money from people. I’ve been researching these products for the last 2 days and there’s 100’s of posts in forums, websites and social media regarding your products and them breaking so easily. I will not be letting this drop, your just scamming people out of their hard earned money and your products aren’t up to a decent standard to match the prices. Never have I heard of a brand new product breaking that many times within such a short timescale. Please contact me regarding my complaint above.
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