BHS

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27 Reviews

GBP silhouette

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Margaret's complaint against BHS

Margaret Brady

18/03/2016

Use of voucher codes when buying goods online

Complaint against BHS

Purchased bridesmaid dresses which must be done online. Received a voucher code which gave me 20%off. When the items were delivered 3 of them were not suitable. Returns could only be done online and there was no opportunity to exchange the goods. I had no option but to purchase the items again. When I made enquiries about my discount, I was assured I would receive it by a member of the customer service team however this did not happen. I am very unhappy about this as I feel I am a good customer of BHS.

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