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Alex's complaint against Sony

Alex leigh


12000 fifa points bought by mistake

Complaint against Sony

My son who is only 8 years old managed to buy 12000 fifa points at a price of £79.99 early Sunday morning 6.55am 17/7/2016. I myself only realised what he had done when I woke up and checked my email to find my playstation wallet had been billed for £79.99. I panicked immediately and question my son who didn't understand what he had done. He has used 1000 points. I phoned Sony and emailed them and they said because he has used some points they cannot refund me. I am disgusted that a 8 year old is able to make a purchase so easily without my consent. I believe that Sony should refund me because of the circumstances. In all honesty this was a genuine mistake. Hope you can help

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