Partridge Cycles

1 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Andy's complaint against Partridge Cycles

Andy Palmer

13/04/2015

Appalling After Sales Service

Complaint against Partridge Cycles

Having purchased a £1600 bike (ex demonstrator) & ridden it less than 2 miles 10 minutes after purchasing, the gearing was not functioning (set up) properly & the chain snapped. Partridge Cycles refused a refund & had nothing similar to exchange! Very rude manager (patronising & arrogant).

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Partridge Cycles failed to resolve this complaint

  • Comments (1)

Andy Palmer | | VERIFIED

Partridge cycles refused point blank to refund; I couldn't be bothered to take further action so exchanged for similar bike (at an additional £100), and get the bike serviced elsewhere! Have since purchased 2 further similar Cannondale cycles for my elder children online with no issues. Given that I have 5 children that are competitive cyclists / tri-athletes that is a fair amount of custom they have lost over the next 10 years!
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