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Tracey's complaint against Hotpoint

Tracey Lloyd


Appalling customer service Representative tumble dryer upgrade

Complaint against Hotpoint

I contacted Hotpoint after receiving a letter regarding the tumble dryer upgrade and found that mine needed to have the work carried out. 11 months later they contacted me and we made an appointment for 23/09/16. I was told I would receive a text giving me a time slot nearer the time. I never received the text, however I did get a call mid PM on 23rd saying that they wouldn't be attending as the engineer was off sick. New appointment was booked for today 27/09 I advised the call taker that I would have to get my daughter there as we work full time and she couldn't be there in the morning so a note was put on the job to attend after 12pm. The engineer arrive at 10.32 am. Hotpoint left a message on my landline even though they have my mobile number on file. I'm now being told first available date is 01/11. This is not acceptable I have not asked for this inconvenience. I spoke to 2 'gentlemen ' today and one of them hung up on me. I admit I raised my voice but your staff don't know how to deal with these situations which I'm sure you have more than a few of.

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