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Malcolm's complaint against Hotpoint

Malcolm Weaver


Did not turn up for repair

Complaint against Hotpoint

Our washing machine broke down a week ago it is full of washing and water, we were told someone was coming out today to fix it (7/1/2016) we made arrangements for to be here all day, we got a call saying they would not be here today because the guy phoned in sick and they come in next Thursday (14/1/2016). This is not acceptable, l paid £259 extra for this call out service it is not my fault their guy is ill. I will be contacting watchdog to see what they make of this diabolical service from a company that I thought was good, never again, one customer they have lost.

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