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Ryan's complaint against Hotpoint
Failure to respond to faulty tumble dryer concerns
Complaint against Hotpoint
Following on from my email to you last week that i haven't had a response, and many other correspondents.. I registered my faulty dryer on the 10/01/16, after not receiving any type of response, i then emailed again and was contacted by your call centre.. I then awaited a further phone call to arrange an engineer to come out but received no further phone call.. I then spent 40mins on the phone last week where I was offered an exchange if i pay £60, i reluctantly agreed to then i find the order could`nt be processed online, i was then given log in details that didnt work.. I then find out that are hotpoint are giving out tumbledryers free of charge, i then email back and still not receive any response. Please can you arrange to send me a vented replacement free of charge. I have given Hotpoint ample opportunity to give some acceptable customer service, and now feel they have totally failed and i`m not prepared to spend anymore time waiting for an engineer or other excuses. We are a family of 5 who cannot live without a tumble dryer and at present have no use of one as your dryer is deemed unsafe.
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