1.00 stars

464 Reviews

GBP silhouette


Ryan's complaint against Hotpoint

Ryan Mortimer


Failure to respond to faulty tumble dryer concerns

Complaint against Hotpoint

Following on from my email to you last week that i haven't had a response, and many other correspondents.. I registered my faulty dryer on the 10/01/16, after not receiving any type of response, i then emailed again and was contacted by your call centre.. I then awaited a further phone call to arrange an engineer to come out but received no further phone call.. I then spent 40mins on the phone last week where I was offered an exchange if i pay £60, i reluctantly agreed to then i find the order could`nt be processed online, i was then given log in details that didnt work.. I then find out that are hotpoint are giving out tumbledryers free of charge, i then email back and still not receive any response. Please can you arrange to send me a vented replacement free of charge. I have given Hotpoint ample opportunity to give some acceptable customer service, and now feel they have totally failed and i`m not prepared to spend anymore time waiting for an engineer or other excuses. We are a family of 5 who cannot live without a tumble dryer and at present have no use of one as your dryer is deemed unsafe.

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