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Julie's complaint against Hotpoint

Julie rigby


Faulty dryer replacement

Complaint against Hotpoint

Following the safety warning re dyers I opted to pay the contribution of £99 for a replacement rather than wait until June for an engineer visit and run the risk of a house fire. My replacement was delivered but not installed on 4th feb 2016. However 24th Feb the dryer started to make a loud noise then stopped working. I have tried numerous times to arrange a repair and speak to someone at Hotpoint but get put on hold or cut off that's is after being passed round numerous departments and people. Customer service is shocking. I am now left with a 'new' dryer that is not working and out of pocket financially and cannot get any answers or co operation from Hotpoint regarding a situation that is totally their doing! I am a single working parent with a small child I cannot financially afford to be in this position, I cannot afford to replace another dryer. I thought by opting to pay the reduced price for a new dryer it would be the quickest and safest option for me and my family. I trusted Hotpoint to fulfil their side of the agreement which they have not and now it seems do not even want to engage with customers who have bought their faulty products. I will be taking this further to whatever level I have to to ensure I have a safe fully working dryer that I have paid for in good faith.

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