Hotpoint

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Caroline's complaint against Hotpoint

Caroline

29/11/2016

Faulty frost free fridge freezer

Complaint against Hotpoint

I had the misfortune of buying a Hotpoint fridge about 5 years ago and shortly after a year fridge was not getting cold . I had extended warranty so it was repaired. I have paid over £200 for extended warranty had about 4 call outs same fix same problem. Now within few months of last fix fridge is warm again. This is clearly manufacturer defect. The internet is full of stories with same problem.Should hotpoint not be making a recall or offering to repair for free. I am so frustrated cos no fridge , no more insurance and cannot afford a new fridge...so much for my loyalty to hotpoint!

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