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464 Reviews

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owen's complaint against Hotpoint

owen uglow


[RESOLVED] - oven door blew out !!

Complaint against Hotpoint

Nearly one month ago, after using our cooker oven, we turned it off, left the kitchen, heard a big bang, and found that the oven glass door had exploded outwards onto our kitchen floor ! We are covered by domestic and general, but, we just keep getting excuse after excuse about the 'part' not being in stock etc. This is extremely bad customer service, and I have made so many complaints to both Hotpoint and Domestic and general, but it has got me nowhere. We do not know what to do to get the problem resolved and to get our cookers oven working again.

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Hotpoint resolved this complaint

  • Comments (1)

owen uglow | | VERIFIED

Domestic and General have now agreed to give us a brand new cooker, so we are now very happy. Thank you.
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