Hotpoint

1.00 stars

464 Reviews

GBP silhouette

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owen's complaint against Hotpoint

owen uglow

19/04/2017

[RESOLVED] - oven door exploded outwards !!

Complaint against Hotpoint

About one month ago, after cooking a meal in our cookers oven, we turned it off, left the kitchen. We then heard a loud bang, and found that the outer glass on the oven door had exploded outwards onto our kitchen floor !! We were covered through domestic and general, but, after nearly one month all we get is excuse after excuse that the 'part' is not in stock !! This is terrible customer service and we really do not know what else to do in order to get the problem sorted and our cooker repaired.

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Hotpoint resolved this complaint

  • Comments (1)

owen uglow | | VERIFIED

Domestic and General have now agreed to give us a brand new cooker, so we are now very happy. Thank you.
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