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Doreen's complaint against Hotpoint
Replacing faulty tumbledryer
Complaint against Hotpoint
Bought a TVM570P tumbledryer from Currys Aug 2015. I registered the guarantee 3/8/15 and the complaint registration with Hotpoint 24/12/15. We have been offered a lesser model for £59 but believe that as our machin'e is even now only 7 months old we should have an free equal model replacement. I have spoken to half a dozen different depts and received answers ranging from don't know to 'no replacements are free' To summarise I am 69 years old and getting worn down by Hotpoints attitude. I just want this resolved.
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