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Andrew's complaint against Hotpoint
Complaint against Hotpoint
I registered with your company in February 2016 that we had a potential fire risk tumble dryer and was told it would be fixed in October, but you did not contact us it that first nine months. You then contacted me a month ago to make arrangements for this to be fixed, you then said you would let us know by text what time slot we would be allocated but you did not text or e-mail me until 09.20 am to say the engineer would be here between 07.15 and 10.15am. I do not feel that this is acceptable as you want people to just sit around waiting all-day for your engineer to turn up and not letting people know what time before hand. As this is has the potential to cause considerable damage or the loss of life and your recommendation is to turn the appliance off and not use this should have been sorted out a lot earlier with a replacement item and not at our expense.
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