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mark's complaint against Hotpoint

mark young


Tumble dryer recall fiasco

Complaint against Hotpoint

I have been waiting for a modification to my tumble dryer for months after turning down an offer of a new one for £99. If you contact one number they ask you to ring another one. No one really seems to have a clue. In the end someone told me they've finished modifying in my area. I get the impression that they just can't be bothered. I can't use the wretched thing in case it bursts into flames so I think I'm going to have to get another one that actually is safe. I thought consumers were protected from these kind of scams but it seems not. Caveat Emptor when buying anything Hotpoint.

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