1.00 stars

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Ana's complaint against Wowcher

Ana Lucia


Headphones broke in the 2nd week

Complaint against Wowcher

I used a voucher from Wowcher (VW8XGK-T57HRW) for the Mini Sport Bluetooth Earphones, I redeemed the voucher in October, didn't received them on the advertised time, send them about 10 emails asking when can I expect them to arrive and received either a one sentence reply or worse an automated one, after finally giving them an ultimatum they finally arrived! hurray just over a month to get them! My joy was cut short, after the second week of using them, the headphones stopped working all together! Emailed them and they asked me to send them back, paying for postage, and not ensuring me that I will get my money back! Will they also refund me for the postage? or am I to pay a £5 postage to be refunded the £5.99 I spend on these useless headphones!

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