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Sian's complaint against Wowcher

Sian Morgan


Not returning funds as requested

Complaint against Wowcher

On bank holiday Monday I ordered a pack of dahlias but the wowcher site persistently said that the transaction had failed and that my payment was unsuccessful. After finally having my order and payment accepted I checked my gmail inbox to realise that the 6 or so orders that I had placed and had been informed had been placed and that my debit card had payment of over £70 taken. I have requested a return of these unintentional payments but have been informed that I can only receive payment as wowcher credits. As a pensioner I am not in a position to be throwing money around in this way and don’t want to take goods in lieu for items which I don’t want.

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