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James's complaint against Wowcher

James Barnes


Poor customer care

Complaint against Wowcher

I ordered 2 IPhone wireless chargers from wowcher for Christmas presents. What I received where not compatible with iPhone at all, but only for samsung, even the 6inch lead that came with it was for Samsung port. The packaging looked so cheap it looked like it belonged in pound land, the instructions that came with it were on a piece of paper the size of a stamp that was misspelt & hardly legible, which, even if it was compatible with my iPhone, would never have been used due to fear of the products safety. I've gone through the correct Complaints process twice now to air my concerns & try to recoup my losses, but no one has even bothered or had the decency to get in contact. Poor customer service, or should I say non existent.

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