Wowcher

1.00 stars

104 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Kathryn's complaint against Wowcher

Kathryn Jefferson

27/12/2017

Unwilling to Refund

Complaint against Wowcher

I bought a Wowcher but, on medical grounds, was found unsuitable. I. Had an email from the vendor authorising a refund which I forwarded to Wowcher customer service. In the meantime there was a link in their email to "claim credit" I clicked on this thinking I would be refunded but received only half the amount £44.50 as a wallet credit. I immediately emailed them to say that I had not meant to do this and could they please reverse and refund the whole amount. No reply. I emailed again, no reply. I then contacted an agent on chat who kept repeating that it isn't possible to refund after claiming credit I don't believe that the system is incapable of correcting mistakes. They get to keep £44.50 of my money for what? No option to giver zero stars so had to give `1..

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