Ticketmaster

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18 Reviews

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Gail's complaint against Ticketmaster

Gail Smith

11/03/2017

[LAPSED] Let down by Ticketmaster 4 days before sold out gig :-(

Complaint against Ticketmaster

Bought Pen Package tickets to see the Weeknd at Leeds First Direct Arena. Now 4 days before the event I have been contacted to say this package is now not available, would I like early entry and £45 refund or standing ticket and £195 refund meaning I pay £55 for a £40 ticket! Why not tell me 2 weeks ago when i could have had the chance to go to Manchester instead in the Pen package I bought? Infuriated to say the least!!!

  • supporters 0

Lapsed. Gail has not responded in 90 days

  • Comments (1)

Adele Tickle | | VERIFIED

Hi Gail – we’re sorry to hear of any disappointment caused. We’ve checked on this with the event promoters and understand that they’ve been in touch with you directly to arrange an exchange to standard tickets, with a refund of the different in price. If you’d like to discuss this further, please get in touch with the team via our contact form: http://bit.ly/2cFr4F5
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