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Nicola's complaint against Ticketmaster
Promised refund not actioned
Complaint against Ticketmaster
Artist cancelled a gig we had tickets for. Got refund for tickets but not booking fee. Called customer services to be told booking fee refund has been made the same day but in a seperate transaction. Nothing happened so tweeted Ticketmaster only to be told they dont refund booking fees. I want this refunded as they shouldnt be able to profit from a cancelled event, I've basically paid them for no services at all. Amount is small but its a matter of principle.
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